When Technology Fails

I had a novel experience (at least for me) this morning. I went to the cashpoint (that’s an ATM for those outside the UK) at my local supermarket, only to find it out of service. I had an imminent haircut appointment and no cash to pay my barber, who doesn’t take card payments. Fortunately, the supermarket did “cashback” so I bought a loaf of bread and some milk, paid £23 for them and was given £20 in cash. It’s a useful facility that I have never used until today. Usually I just make sure that I have a float of cash available but today the cashpoint being unavailable threw a spanner in the works. If the store did not do “cashback” then I would have had to reschedule my haircut. This minor hiccup got me thinking about our dependence on technology in our daily lives. A point that was further brought home, as my barber told me he had recently visited Spain and was affected by the national power outage.

If you weren’t aware, on Monday April 28th, at 12:33 PM, a blackout caused widespread disruption across Spain and Portugal. Although the exact cause is still unclear, the incident occurred when approximately 15 gigawatts of electricity generation capacity, representing 60% of Spain's power demand at that moment, was lost within a mere five seconds. This outage resulted in millions being left without electricity, affecting trains, traffic signals, ATMs, phone services, and internet connectivity throughout the Iberian Peninsula. By Tuesday morning, nearly all electrical services in Spain and Portugal had been restored, yet inquiries into the underlying cause have continued. Just take a moment to consider the ramifications of such a blackout and the impact it would have on your life, if such a thing happened to you.

Let us not forget the faulty patch that was released last July by cybersecurity vendor Crowdstrike, that crippled countless Microsoft Windows computers across the globe. Like the power outage in Spain, it shutdown everything from airline travel and financial institutions to hospitals and businesses online. Crowdstrike quickly deployed a fix, but the recovery from the outage took considerable time, as Crowdstrike’s solution needed to be applied manually on a per-machine basis. I was going for a meal with my sister that day and had booked a table in advance. The restaurant was very shrewd and called me along with every other customer as soon as the outage hit their payment system, to inform me that they were dealing exclusively with cash payment that day. Fortunately my “belt and braces” approach to money saved me any inconvenience.

Legitimate technical problems notwithstanding, we have to be cognisant these days of the very real threat that cyber terrorism poses, utilizing technology to cause harm, inspire fear, and potentially disrupt critical infrastructure. Most countries have already experienced cyberattacks for political or ideological purposes. So far such attacks have been contained and hence have not had as much media attention as perhaps they should. However, it seems inevitable that a major attack is due, especially in the current global political climate. As and when it does occur I suspect that the UK population is ill equipped to deal with the consequences. Not that there is much one can do anyway. Beyond keeping a supply of cash and maintaining a stockpile of essential items. All of which raises the question about our societal dependence on technology. Sadly such a debate will only occur after something catastrophic happens.