Video Game Tutorials, Again
I’ll try and keep this post concise so it doesn’t sound like a rant. It is intended to be a legitimate complaint. I just find it dispiriting that this topic has raised its head yet again. I am currently playing the MMORPG Neverwinter, a game I haven’t touched for 7 years. I created a new character and am currently working my way through the low level quests. So far the game has had a few tooltips appear on screen and the occasional voice over pointing out issues of importance. Overall, I have seen neither hide nor hair of what I would define as a tutorial. I have managed to bluff my way through the game so far, by drawing upon my experience in other MMOs. As this is a game developed by Cryptic, there are elements of the interface that are similar to Star Trek Online. However, this and my general knowledge of other genre games can only help me so far. I knew that sooner or later, I was bound to be flummoxed by something and today this finally occurred.
I’ll try and keep this post concise so it doesn’t sound like a rant. It is intended to be a legitimate complaint. I just find it dispiriting that this topic has raised its head yet again. I am currently playing the MMORPG Neverwinter, a game I haven’t touched for 7 years. I created a new character and am currently working my way through the low level quests. So far the game has had a few tooltips appear on screen and the occasional voice over pointing out issues of importance. Overall, I have seen neither hide nor hair of what I would define as a tutorial. I have managed to bluff my way through the game so far, by drawing upon my experience in other MMOs. As this is a game developed by Cryptic, there are elements of the interface that are similar to Star Trek Online. However, this and my general knowledge of other genre games can only help me so far. I knew that sooner or later, I was bound to be flummoxed by something and today this finally occurred.
I have three mounts at present in Neverwinter, although they are just horses and nothing fancy. The latest one that I’ve acquired is a little more interesting than the currently equipped one, so I decided to swap them around. It’s a totally innocuous and reasonable request, as well as something that is easily done in other MMOs. However, it took me over 30 minutes to determine how I did this and I was far from pleased when I finally found a solution to the problem. I was expecting to go into my Collections and set a new default mount there, in a similar manner to The Elder Scrolls Online. As this option wasn’t available I thought maybe this is done via my Stable panel. No joy there, so I looked in my Appearance panel. Nope, that didn’t work either. So I found myself doing something I hoped not to do so early on in playing Neverwinter and tabbed out of the game and searched Google.
Let it suffice to say that due to the various changes that have been made to the game and the mount system over the years, it took a while to find a correct solution. It’s also worth noting that as this game is also available on consoles, you have to ensure you search for a PC specific answer. It turns out that you have to select the Mounts tab, then Current and you are presented with an image of your default mount and its respective skills. If you click on where it says Appearance, a new window opens up and you can choose a new mount. It’s a simple solution, apart from the fact that the game provides absolutely no information or clues about this. Nor is there any indication that where it says Appearance is infact a clickable button. I simply discovered this by accident when I clicked in the wrong place in error. After my annoyance over this esoteric functionality subsided, I was left wondering how many more straightforward tasks are hidden in Neverwinter due to poor or indifferent UI design.
Now this anecdote may seem to some as trivial. However, let us step back and look at the situation from a broader perspective. I’m currently enjoying the early levels in Neverwinter and there are lots of new players. Not everyone will have prior experiences with the genre to draw upon. I came to a complete standstill with this problem and found the whole matter infuriating. I don’t think it unreasonable to assume that for some, this incident would prejudice their view of the game. A player that is being thwarted and not having fun, has no reason to stay. Not all gamers want their leisure activities to be one of the twelve labours of Hercules. Simply put, things like this can lose customers. Hence, good tutorials, tooltips and prompts are extremely important. A gamer should never have to leave a game to find out how to play. That’s the game’s job.
Video Game Tutorials
Video game tutorials are a curious thing. They are intended to orientate a new player and give them a quick and succinct overview of a games systems and mechanics. However few do this well and they can slow the player down. Because the MMO genre shares a lot of common features, it is often relatively straightforward to pick up the controls of a new game. Hence players will complain about the tutorial being a bane rather than a boon. Yet in single player games such as the Sniper Elite series, the tutorials are integrated into the first level and provide a good overview to playing the game without out staying its welcome. Furthermore, you can elect to disable this function in later versions of the game and play through the starter level without assistance. Hence tutorials have a tendency to be a somewhat mixed bag, yet they are a very necessary service. Having to continuously tab out of a game or refer to a website on a second monitor can really kill your sense of immersion and diminish your enjoyment of a new game. On a simple consumer level, selling a product that doesn’t come with some semblance of instructions is poor marketing.
Video game tutorials are a curious thing. They are intended to orientate a new player and give them a quick and succinct overview of a games systems and mechanics. However few do this well and they can slow the player down. Because the MMO genre shares a lot of common features, it is often relatively straightforward to pick up the controls of a new game. Hence players will complain about the tutorial being a bane rather than a boon. Yet in single player games such as the Sniper Elite series, the tutorials are integrated into the first level and provide a good overview to playing the game without out staying its welcome. Furthermore, you can elect to disable this function in later versions of the game and play through the starter level without assistance. Hence tutorials have a tendency to be a somewhat mixed bag, yet they are a very necessary service. Having to continuously tab out of a game or refer to a website on a second monitor can really kill your sense of immersion and diminish your enjoyment of a new game. On a simple consumer level, selling a product that doesn’t come with some semblance of instructions is poor marketing.
Which brings me on to Total War: Warhammer, which I bought recently for the bargain price of £11 from an online key seller. I used to play back in 1999 the real-time tactical wargame, Warhammer: Dark Omen. So Total War: Warhammer struck me as a natural progression to that game. So I installed the game along with the DLC and watched the opening cutscene. However, when I started the campaign, I discovered that there was no separate tutorial or one integrated into the first battle. There is a hints option, as well as a degree of guidance provided by an avatar on your GUI, but it is not in anyway what I would describe as a robust overview that you expect from a genuine tutorial. Given the complexity of a franchise such as Total War and the fact that a licence such Warhammer will naturally attract new players, you’d have thought the developers would ensure that such a facility was in place. I did pause the game and use the text based manual but it again only offered and overview and lacks details of which keys to press to change view, move between units and give specific orders.
My leisure time is a finite commodity. So when I discovered this “omission” I had two choices. I could go online and find a key map that I could print off and then watch a few third-party guides and tutorials on You Tube. The only problem with the latter option is that you have to watch several until you find one that is appropriate. Sadly not everyone is a good communicator and too many videos of this kind are simply not fit for purpose. The second option was to simply close the game and play something else and that is exactly what I chose to do. Because having to do my own research to determine the subtleties of Total War: Warhammer is obviously a subconscious tipping point. A comparable analogy would be when you go into a store to make an ad hoc purchase and you find yourself waiting in a queue. After a time you reach a point where you feel that you’ve waited too long and leave before being served. I’m sure certain gamers will at this point balk at such an attitude, but this is irrelevant. The fact remains that humans are subject to such capricious whims and often act upon them. Something that game developers would be wise to take note of. Therefore, to summarise this post; always include a tutorial in a game if you want people to play it.
