The Future of Star Trek Online
Cryptic Studios appear to have started a new round of layoffs, following those made last November. Although the developers of Star Trek Online and Neverwinter have not formally commented on the situation, it is more than likely that this is a continuation of their owners, the Embracer Group, ongoing restructuring program. So far, the Swedish company has laid off over 1,500 employees since June 2023, in an attempt to address its ill considered over expansion in recent years. At present development of Star Trek Online and other titles are being transitioned from Cryptic to DECA. The German developers are mainly known for mobile games and have recently positioned themselves as “breathing life into old games”. Their intent is to keep developing content for STO and to maintain a working relationship with the owners of the intellectual property.
Cryptic Studios appear to have started a new round of layoffs, following those made last November. Although the developers of Star Trek Online and Neverwinter have not formally commented on the situation, it is more than likely that this is a continuation of their owners, the Embracer Group, ongoing restructuring program. So far, the Swedish company has laid off over 1,500 employees since June 2023, in an attempt to address its ill considered over expansion in recent years. At present development of Star Trek Online and other titles are being transitioned from Cryptic to DECA. The German developers are mainly known for mobile games and have recently positioned themselves as “breathing life into old games”. Their intent is to keep developing content for STO and to maintain a working relationship with the owners of the intellectual property.
Taken at face value, I’m sure there will be some players of STO who will argue that “the game is still being supported so everything is okay”. To which the counter argument would be “apart from the original developers being kicked out of their own party and laid off”. However, this is the video game industry, so it is unwise to take things at face value. One has to apply critical thinking and consider what has happened in similar scenarios. What are the most likely outcomes based upon previous corporate behaviour, rather than one’s own aspirations. Hence I suspect that STO and other titles have been identified as having stable player bases that return an equally stable amount of revenue each year. As a result, it will continue to be developed. However, the budget for the development will be less (hence the replacement of Cryptic by DECA) and there will likely be financial goals set. Thus there may well be a focus on “monetisation” over more traditional content.
A change in developers raises many questions and the transition from one to another does not end at training your replacement and handing over documentation. Often there is a wealth of unique knowledge that isn’t so readily quantifiable, that is hard to learn through any other method other than experience. Let us not forget that one of the reasons why Cryptic abandoned the Foundry system was due to insufficient knowledge to adequately maintain it, after key staff left the company. Are DECA going to face similar issues? Then there are the business relationships that Cryptic currently enjoys with Star Trek licence holders and the actors who have provided voiceovers for the game. These are not so easily “transferable” and may be hindered by such things as smaller operational budgets and the fact that DECA is based in the EU. If you’ve ever worked for a company and experienced a change in service provider then I’m sure you realise the scope of change that STO faces.
I preordered STO and began playing when it launched in 2010. Due to the problems that were inherent with the game, I drifted away and made several attempts to return over the next few years. It was not until 2015 that I started regularly playing this MMORPG, mainly because by then the game was finally reaching its potential. So I bought a lifetime subscription for $200, which has proven a sound investment. Despite being a F2P game since 2012, STO maintained the option for players to subscribe each month and received a stipend of the in-game currency Zen. Subscriptions ceased in May 2018 in favour of the game selling starter packs but players with existing subscriptions could continue if they wanted to. As of October 10th 2024, STO has ceased supporting these residual subscriptions. Players who have had an active subscription since 1st January this year are being moved over to a complimentary lifetime subscription.
It can be argued that players that have subscribed optionally for 6 years have more than paid for the complimentary lifetime subscription, as they have spent far more than $200 in that time. But I am curious about the optics of this decision. Does this indicate that the perceived worth of a lifetime subscription has diminished now that the game has been transferred to DECA? Is it an indication that future content is envisaged to be of little real monetary value, so they can afford to be generous? Does it imply that the majority of new game development will be focused upon increased monetisation? It is entirely possible that this is simply an act of good faith and there’s nothing beyond that. However, again this is the video games industry and there is little or no sentiment in business. Will DECA continue to offer the lifetime subscription?
As ever with video games, I return to the matter of fans who fail to think in terms of customers and vendors within the context of a transactional industry that exists primarily to make money. Too often player communities focus upon developer’s artistic aspirations, over the business realities of the publishers. I enjoy STO, quirks and all. However, having been laid off in my working life, I have a great deal of sympathy for the folks at Cryptic who have had their jobs taken from them ignominiously, through no fault of their own. I sincerely hope they can find alternative work promptly. As for the future of STO, I am not holding my breath. I suspect that there is content in the pipeline for the remainder of 2024 but who knows what 2025 will bring. They say when life gives you lemons, make lemonade. Therefore, when you’re taken over by a company that makes mobile games, expect your product to follow the business practices of that market.
Star Trek Online: Black Screen Bug
Over the last year an intermittent bug has been plaguing the MMORPG, Star Trek Online. For most players it is not unresolvable and there is a workaround. However, it is one of those bugs that is a low level source of annoyance for most and for a few unlucky players a major impediment to playing Star Trek Online. The bug is as follows. If you use the Arc game launcher to log into your Perfect World Entertainment account and then start Star Trek Online from the list of games, you will randomly get a black screen rather than the Cryptic logo and the game loading. If this occurs, you need to press ctrl+alt+del to bring up the Task Manager and manually click “End Task” to terminate the frozen GameClient.exe file. Relaunching the game from Arc a second time often resolves the issue and the game starts. However, the problem may occur again after exiting the game or it may not. It does seem to be somewhat random and capricious.
Over the last year an intermittent bug has been plaguing the MMORPG, Star Trek Online. For most players it is not unresolvable and there is a workaround. However, it is one of those bugs that is a low level source of annoyance for most and for a few unlucky players a major impediment to playing Star Trek Online. The bug is as follows. If you use the Arc game launcher to log into your Perfect World Entertainment account and then start Star Trek Online from the list of games, you will randomly get a black screen rather than the Cryptic logo and the game loading. If this occurs, you need to press ctrl+alt+del to bring up the Task Manager and manually click “End Task” to terminate the frozen GameClient.exe file. Relaunching the game from Arc a second time often resolves the issue and the game starts. However, the problem may occur again after exiting the game or it may not. It does seem to be somewhat random and capricious.
As this has happened to me, I have spent some time trying to determine what factors cause the “black screen bug”. Does it occur after a Windows update? Or a Star Trek Online or Arc client update? A video driver update? I’ve tried doing a file integrity test on the existing installation of the game but the bug will occur again shortly afterwards even if everything checks out. However, if you go directly to the installation directory for Star Trek Online and bypass the Arc game launcher altogether and click directly upon the GameClient.exe file, then the game launches without a problem every time. This squarely points to the problem being caused directly or indirectly by the Arc game launcher. Playing Star Trek Online without using Arc is not a major inconvenience. Arc simply provides some additional services that make life easier, such as the ability to easily buy in-game currency and to redeem game related item codes.
However, for a percentage of Star Trek Online players, the “black screen bug” is not so easily remedied and is a much larger problem. Not everyone finds launching the game directly from the GameClient.exe file bypasses the bug. I have found several subreddits and Steam discussions about this problem and some players have had to reinstall the entire game client to be able to continue to play the game. The technically minded have trawled through various log and error files but have not managed to determine a satisfactory explanation for this seemingly random problem. Perhaps it is time for Cryptic to look into this matter as it is obviously “a thing” for many players and may get worse overtime. It’s always best to try and get ahead of a problem than behind it. However, Cryptic are not known for their speed or decisiveness.
Star Trek Online: Bugs
All video games have bugs of some sort. It is impossible to release such complicated products without some technical issues getting past “quality assurance”. With regard to contemporary triple A releases, pre-sales and unmovable release dates means that games often launch in a quasi-finished state and are therefore marred by major problems. Hence we frequently see substantial “day one patches”. But such is the nature of the video games industry. Bugs, glitches and flaws are part of the landscape and we as gamers live in hope that they’ll get fixed over a titles lifecycle. Except they are often not. Take The Elder Scrolls V: Skyrim for example. It has been released on multiple platforms since its release in 2011 and yet the same bugs still persist in every iteration. And it’s no different in the MMORPG genre. If you want further evidence of this, look no further than Star Trek Online.
“Captain's log, Stardate 5630.8. Today I fell out of my ship.”
All video games have bugs of some sort. It is impossible to release such complicated products without some technical issues getting past “quality assurance”. With regard to contemporary triple A releases, pre-sales and unmovable release dates means that games often launch in a quasi-finished state and are therefore marred by major problems. Hence we frequently see substantial “day one patches”. But such is the nature of the video games industry. Bugs, glitches and flaws are part of the landscape and we as gamers live in hope that they’ll get fixed over a titles lifecycle. Except they are often not. Take The Elder Scrolls V: Skyrim for example. It has been released on multiple platforms since its release in 2011 and yet the same bugs still persist in every iteration. And it’s no different in the MMORPG genre. If you want further evidence of this, look no further than Star Trek Online.
Star Trek Online is a game that uses the licensed intellectual property that it is founded upon very well. At present, the game is re-running the Temporal Agent Recruitment event, in which if you create a new character from the 23rd century, you receive allsorts of account wide benefits. Being a child of the seventies, I was raised on repeats of Star Trek TOS. So this event is a major incentive for me. The story missions set in this era are extremely enjoyable and touch upon the lore from many classic episodes such as Galileo Seven, Arena and Journey to Babel. Yet the game is blighted with bugs. Bugs the developer’s Cryptic still haven’t gotten around to fixing. Dialogue doesn’t always match the in-game subtitles. Mobs will spawn or glitch into walls or other parts of the environment. And missions simply fail to advance. Sometimes a problem can be cleared by changing phases but more often than not, the player has to abandon the instance and start the mission from scratch.
Oddly it is the minor glitches, rather than the major issues, that prove to be deal breakers. For example, the latest episode Firewall has some technical issues. It crashed the entire game when I first tried to play it last night and many other players in my Fleet (Guild) had performance issues. Mobs were not spawning and checkpoints would fail to trigger. Now Cryptic will patch these problems ASAP. Broadly, the playerbase is understanding of these sorts of problems, mainly because they’re so common. Yet many old glitches remain overlooked. If I visit the interior of my ship, many of the crew who are seated, clip through their chairs and are embedded in the floor. Part of the wall in the shuttle hangar is missing and your character can fall through this. After a few moments of free falling they then respawn on the floor of the Bridge. Plus for some reason the game currently gets my alt’s name wrong with NPCs referring to someone else. To me, these long term environmental glitches are far worse than flaws in new content.
One of the reasons that Star Trek Online has never truly hit “the big time”, despite having a killer IP, is because it’s always been rough around the edges. Cryptic seems to have a reputation for creating products that lack polish. STO could certainly benefit from a long list of bugs being fixed, such as traits resetting, exchange filters not working and animation glitches. But such a task would mean not producing any new content for about a year. Sadly, development within the MMO genre has to be targeted and that often leads to either compromises or a hobson’s choice. It’s a damn shame that Cryptic can’t get the game’s house in order. Star Trek Online 2.0 could then be marketed a lot more proactively. But I don’t think the status quo is going to change and beyond immediate fire fighting, long term bugs are going to remain. Thus my 23rd century crew will remain embedded in the floor and I’ll just have to do my best not to fall out of my ship.
Star Trek Online: Then and Now
I recently found my original post about the MMORPG Star Trek Online from February 2010. I pre-ordered the Steam Digital Deluxe Edition version of the game for £40 a month prior. I remember that I was very excited about the launch of this MMO and I wasn’t at the time au fait with its tumultuous development history. Myself and two friends started playing virtually immediately and I can remember struggling to find the game’s virtues. It was confusing, unfinished and unbalanced. My friends quickly got tired of the situation and returned to The Lord of the Rings Online. I stuck with STO for about a year before moving on. I briefly returned to the game in early 2013 but it was still unpolished. It wasn’t until the Delta Recruitment Event of 2015 that I found that the game had finally hit its stride. I’ve been playing regularly since then. Reading back over my original thoughts is quite a trip down memory lane.
I recently found my original post about the MMORPG Star Trek Online from February 2010. I pre-ordered the Steam Digital Deluxe Edition version of the game for £40 a month prior. I remember that I was very excited about the launch of this MMO and I wasn’t at the time au fait with its tumultuous development history. Myself and two friends started playing virtually immediately and I can remember struggling to find the game’s virtues. It was confusing, unfinished and unbalanced. My friends quickly got tired of the situation and returned to The Lord of the Rings Online. I stuck with STO for about a year before moving on. I briefly returned to the game in early 2013 but it was still unpolished. It wasn’t until the Delta Recruitment Event of 2015 that I found that the game had finally hit its stride. I’ve been playing regularly since then. Reading back over my original thoughts is quite a trip down memory lane.
Star Trek Online is a classic example of a product that was released before it was ready. The open beta which ran for several months, revealed multiple bugs and glitches. However, since the February 2nd launch date, the game still feels like it is unfinished and is being patched on a daily basis. This has made progression through the game very hard and where I have persevered, two of my online colleagues have already abandoned it. Discussion boards and forums are filled with comments that support this argument.
Here are just a few of the issues I feel are causing problems. The game does not have any semblance of a manual. There is an online guide but it simply does not tackle the game mechanics in any depth. So, after the standard tutorial you are pretty much on your own. If you’ve played other MMOs then you can draw on that experience to look for similarities, in which there are many. However, if you are a casual player then this game has a steep learning curve.
Now Cryptic Studios have decided not to run region specific servers, so effectively all user traffic is centralised. There have been periods where users have to queue to log on. The game relies heavily on instances to handle the flow of traffic and travelling therefore becomes a sequence of loading screens. The single environment approach means the chat channel is extremely fast moving. It is currently spammed continuously by gold farmers. As a means of in game communication it is redundant.
Certain “episodes” require teamwork and the game uses an automatic system which theoretically groups players of a comparable level. This can be beneficial as you gain from the completion of tasks by other members of your team. However, on several occasions, I have found myself in a team on an away mission, pitched against opponents of a much higher level. There was no realistic chance of completing the task in hand except by quitting the team and hoping that the next random group would be more balanced.
I could list a lot more, but do not wish to sound excessively negative, as STO, despite all its faults, has the potential to be a very good MMO. It looks very impressive and certainly catches the atmosphere of the franchise. Like so many games these days, the soundtrack is extremely good and embellishes the game, especially the space battles. The depth to which you can customise your character is also laudable. The storylines themselves are engaging and have the feel of a classic episode of the series.
Cryptic Studios have taken a gamble with this MMO. It has had a troubled development and if it were any other product, may have fallen at the first hurdle. But due to the good will of the fan base regarding this franchise, they have to be able to make mistakes without too many repercussions. To be fair, they are working hard to address issues and are listening to their user base as this recent statement from Cryptic shows. I shall be continuing with STO and it will be interesting to assess the status quo in the sixth month’s time.
28th February 2010.
All things considered I believe this remains a fair assessment of STO at launch. It certainly was not the most auspicious of beginnings and as Cryptic were contractually bound to deliver a functional game by a specific date and had to rewrite most of the previous developers work. However, a great deal has changed over the last decade and the game has greatly improved. Today STO is a healthy MMO with a wealth of good content behind it. Many of the cast who appeared in the various TV shows over the years, have voiced their characters again in the game. The change is so profound it is hard to reconcile the two versions of the game. Sadly I do not have that many screenshots from this period. If you wish to see how the game was at launch then I would recommend the YouTube channel Hailing Frequency which did much to promote the game in the run up to February 2nd 2010. It shows clearly how rough around the edges STO was at the time and how far the game has come.
Some Video Games Fail
I was somewhat surprised to learn this week that the action role-playing video game Magic: Legends was to be closed. Not so much by the actual decision itself but at the speed at which it has been made. Technically the game has not left beta testing and will now never be formally launched. The servers will remain accessible until October 31st 2021 and players who have spent money on microtransactions via the Epic Store or Arc will be refunded. Developer’s Cryptic and publishers Perfect World Entertainment have naturally not given any specific details regarding the reasons behind the games closure. The accompanying press release is suitably vague. “We learned several valuable lessons along the way, and we will use them to improve Cryptic’s future development efforts”.
I was somewhat surprised to learn this week that the action role-playing video game Magic: Legends was to be closed. Not so much by the actual decision itself but at the speed at which it has been made. Technically the game has not left beta testing and will now never be formally launched. The servers will remain accessible until October 31st 2021 and players who have spent money on microtransactions via the Epic Store or Arc will be refunded. Developer’s Cryptic and publishers Perfect World Entertainment have naturally not given any specific details regarding the reasons behind the games closure. The accompanying press release is suitably vague. “We learned several valuable lessons along the way, and we will use them to improve Cryptic’s future development efforts”.
Magic: Legends went through several design changes during its development. It was originally conceived as a free-to-play, next generation, action MMORPG. However this was later downgraded to multiplayer action RPG. The version released for beta testing in March was unpolished and uninspired (according to player feedback) and then courted further controversy by having a somewhat egregious business model with an excess of store benefits. Despite being part of a much beloved franchise, the game just seemed to miss the mark and was seen as just another indifferent ARPG in an already saturated market. The entire situation put me in mind of Turbine’s Infinite Crisis. This was a game based upon an established intellectual property (DC universe) that was similarly closed after a lacklustre reception back in 2015, despite the resources that had been spent upon it.
Naturally, it is the human cost of this situation that is the saddest part of the story. The demise of Magic: Legends has consequently resulted in staff layoffs. In wider terms, this is a timely reminder that video games are consumer products, designed to make money. Obviously the powers that be (in this case PWE) looked at the development costs of Magic: Legends (including what it would take to improve the game) and then offset that against any projected revenue they thought they could make. They subsequently decided to cut their losses and move on to the next project. It’s not as if every aspect of the game’s development is a write off. Assets and code can be reused elsewhere. This was a business decision, pure and simple. Magic: Legends will now join Crucible and Anthem on the list of major video games that have failed. Because failure is an intrinsic part of business.
Video Game Tutorials, Again
I’ll try and keep this post concise so it doesn’t sound like a rant. It is intended to be a legitimate complaint. I just find it dispiriting that this topic has raised its head yet again. I am currently playing the MMORPG Neverwinter, a game I haven’t touched for 7 years. I created a new character and am currently working my way through the low level quests. So far the game has had a few tooltips appear on screen and the occasional voice over pointing out issues of importance. Overall, I have seen neither hide nor hair of what I would define as a tutorial. I have managed to bluff my way through the game so far, by drawing upon my experience in other MMOs. As this is a game developed by Cryptic, there are elements of the interface that are similar to Star Trek Online. However, this and my general knowledge of other genre games can only help me so far. I knew that sooner or later, I was bound to be flummoxed by something and today this finally occurred.
I’ll try and keep this post concise so it doesn’t sound like a rant. It is intended to be a legitimate complaint. I just find it dispiriting that this topic has raised its head yet again. I am currently playing the MMORPG Neverwinter, a game I haven’t touched for 7 years. I created a new character and am currently working my way through the low level quests. So far the game has had a few tooltips appear on screen and the occasional voice over pointing out issues of importance. Overall, I have seen neither hide nor hair of what I would define as a tutorial. I have managed to bluff my way through the game so far, by drawing upon my experience in other MMOs. As this is a game developed by Cryptic, there are elements of the interface that are similar to Star Trek Online. However, this and my general knowledge of other genre games can only help me so far. I knew that sooner or later, I was bound to be flummoxed by something and today this finally occurred.
I have three mounts at present in Neverwinter, although they are just horses and nothing fancy. The latest one that I’ve acquired is a little more interesting than the currently equipped one, so I decided to swap them around. It’s a totally innocuous and reasonable request, as well as something that is easily done in other MMOs. However, it took me over 30 minutes to determine how I did this and I was far from pleased when I finally found a solution to the problem. I was expecting to go into my Collections and set a new default mount there, in a similar manner to The Elder Scrolls Online. As this option wasn’t available I thought maybe this is done via my Stable panel. No joy there, so I looked in my Appearance panel. Nope, that didn’t work either. So I found myself doing something I hoped not to do so early on in playing Neverwinter and tabbed out of the game and searched Google.
Let it suffice to say that due to the various changes that have been made to the game and the mount system over the years, it took a while to find a correct solution. It’s also worth noting that as this game is also available on consoles, you have to ensure you search for a PC specific answer. It turns out that you have to select the Mounts tab, then Current and you are presented with an image of your default mount and its respective skills. If you click on where it says Appearance, a new window opens up and you can choose a new mount. It’s a simple solution, apart from the fact that the game provides absolutely no information or clues about this. Nor is there any indication that where it says Appearance is infact a clickable button. I simply discovered this by accident when I clicked in the wrong place in error. After my annoyance over this esoteric functionality subsided, I was left wondering how many more straightforward tasks are hidden in Neverwinter due to poor or indifferent UI design.
Now this anecdote may seem to some as trivial. However, let us step back and look at the situation from a broader perspective. I’m currently enjoying the early levels in Neverwinter and there are lots of new players. Not everyone will have prior experiences with the genre to draw upon. I came to a complete standstill with this problem and found the whole matter infuriating. I don’t think it unreasonable to assume that for some, this incident would prejudice their view of the game. A player that is being thwarted and not having fun, has no reason to stay. Not all gamers want their leisure activities to be one of the twelve labours of Hercules. Simply put, things like this can lose customers. Hence, good tutorials, tooltips and prompts are extremely important. A gamer should never have to leave a game to find out how to play. That’s the game’s job.
Return to Neverwinter
I originally tried the MMORPG Neverwinter during its beta test in early 2013 and having checked my original notes I wrote at the time, I enjoyed it. I think the main reason I didn’t persist with the game was due to not having a major connection to the franchise and that there was a lot of competition from other MMOs at the time. If memory serves my only niggle during the beta was that you couldn’t use your skills while moving. Combat is therefore a question of running, attacking and then repositioning your character. Although you can dodge or perform a variation thereof, fighting in the game is not what I would define as “action combat”. It is more of a hybrid of old and new MMO fighting styles. However, that notwithstanding, I decided to finally re-install the game and give it another go. A lot has happened in the intervening 7 years and Neverwinter is now more polished and has a lot more content to offer.
I originally tried the MMORPG Neverwinter during its beta test in early 2013 and having checked my original notes I wrote at the time, I enjoyed it. I think the main reason I didn’t persist with the game was due to not having a major connection to the franchise and that there was a lot of competition from other MMOs at the time. If memory serves my only niggle during the beta was that you couldn’t use your skills while moving. Combat is therefore a question of running, attacking and then repositioning your character. Although you can dodge or perform a variation thereof, fighting in the game is not what I would define as “action combat”. It is more of a hybrid of old and new MMO fighting styles. However, that notwithstanding, I decided to finally re-install the game and give it another go. A lot has happened in the intervening 7 years and Neverwinter is now more polished and has a lot more content to offer.
I logged into the game and tweaked a few settings. Next, I decided to ignore a previous character and start a new one from scratch. Rather than try to relearn how to play an existing Half-Elf Wizard, I chose to create a Human Warlock. I made my choice by reading the various tool tips and have decided to see exactly how far I can progress in the game, just by relying upon the information provided by the tutorial. In the past, I’ve often researched a new MMO in advance, to ensure I don’t “make any mistakes”. This time round, I’ve elected not to make work for myself and thought it would be an interesting experiment to just fly by the seat of my pants. I like MMOs but at present do not want a major learning curve. I’m mainly looking for fun. It may be a case that eventually I have to go outside of the game for information. However, this way at least lends itself to writing about my experience.
So why a Human Warlock? Well none of the other races grabbed my attention, apart from the ones you have to pay to unlock. Until I’m sure I’ll be playing Neverwinter for a while, I’m not going to spend any money. As for the Warlock Class, it basically struck me as being the same as a Mage/Wizard without having to dress like a keyboard player in a Prog Rock band. This may sound trivial but I get really bored of the aesthetic and sartorial confines of mainstream fantasy preconceptions. Any sort of Wizard or person who dabbles in magic is instantly saddled with a rocking a “Ming the Merciless” look and it gets old real fast. Plus I want to be able to play a ranged DPS class and avoid a bow, which is another tiresome cliche. So the Warlock is a good compromise. It also plays well with the combat so far proving to be fluid. That may just be down to the fact that I’m playing at low level and the enemies are hardly robust. But so far there seems a straightforward rhythm to the skill rotation.
I am interested to see in the days and hopefully weeks to come, whether the story holds my interest and if it does anything unusual compared to the standard fantasy genre fodder. I’m glad that the NPCs are all fully voice acted and that dialogue interactions are handled in a similar fashion to The Elder Scrolls Online. I find a lack of voice acting quite jarring if I come across it in an MMO. Another thing I’m curious about is how long I can play Neverwinter before it becomes apparent that I have to spend some money or else I’m “hobbling” myself. There appears to be something similar to a VIP subscription so I will look into that further if and when it becomes appropriate. Perhaps I will finally gain some insight into the popularity of the official Dungeons and Dragons franchise. It’s another popular culture touchstone that I’m aware of but that has passed me by over the years. Hopefully I can answer all these questions in a future blog post.
Star Trek Online: Buying Reputation
It would appear that Standing Stone Games isn’t the only MMORPG developer making controversial business decisions at present. Cryptic announced yesterday that they were introducing a means to purchase reputation tiers in Star Trek Online. A move that was met with much virtual eye rolling over on the games unofficial subreddit and more angry comments on the Massively Overpowered website about “pay to win”. The main issue isn’t the adding of this particular mechanic to the game. STO is no stranger to adding services that allow you to bypass “the grind” by spending money. Monetisation has been built into the game since it went F2P in spring 2012. The primary objection to this rep buyout system is the price which is about £20. Furthermore this only buys reputation up to Tier 5. Tier 6 still has to be earned and it’s a particularly arduous chore. There are also 13 reputation factions to complete.
It would appear that Standing Stone Games isn’t the only MMORPG developer making controversial business decisions at present. Cryptic announced yesterday that they were introducing a means to purchase reputation tiers in Star Trek Online. A move that was met with much virtual eye rolling over on the games unofficial subreddit and more angry comments on the Massively Overpowered website about “pay to win”. The main issue isn’t the adding of this particular mechanic to the game. STO is no stranger to adding services that allow you to bypass “the grind” by spending money. Monetisation has been built into the game since it went F2P in spring 2012. The primary objection to this rep buyout system is the price which is about £20. Furthermore this only buys reputation up to Tier 5. Tier 6 still has to be earned and it’s a particularly arduous chore. There are also 13 reputation factions to complete.
The reputation system in STO becomes available at level 50 (there are currently a level cap of 65 in the game). Players can undertake various repeatable PVE group content and earn reputation marks. These are then used on reputation projects which unlock the various tiers. As each tier is completed the player can then access specific reputation based traits, armour weapons and ship consoles. These sets offer significant statistical improvements over standard gear and some have become part of the current game build meta. Hence unlocking all 13 factional reputations is desirable. If you log into the game daily and earn marks for all factions, it will take about two month or so to complete all. However, such an undertaking requires a lot of dedication and would monopolise a players activity in-game significantly. So it is hardly surprising that Cryptic have decided to “ease” this process for players.
The problem lies in the cost and the fact that STO is becoming more focused upon catering to “whales”. I am a member of the Reddit Alert fleet and it has a large amount of players that invest heavily in the game. The net result is a very clear financial divide in the games community. There are still plenty of free options available to players as long as they’re prepared to grind for them. But all too often you’ll find players from opposite ends of the spectrum when playing PVE group Task Force Operations. Those who have a standard ship with gear dropped from missions or bought from the Exchange. And those with lock box vessels and maxed out gear from the reputation system and colony suppliers. Naturally this causes a disparity in combat performance, which then leads to players not wanting to auto group. And if you can’t group then you can’t easily earn the rep tokens. And so the divide in the community increases further.
Further Changes Coming to Star Trek Online
A decade ago the MMO genre tended to favour quite complex game systems. It is what the playerbase expected and allegedly preferred. But tastes and prevailing trends change over time. Plus game developers often see a change in staff and alterations in their creative visions. Hence over time, game systems can become unwieldy, esoteric and frankly annoying. So when a decision is made to refine, rationalise and improve these systems, it can be a complex task to undertake. Furthermore not only are there the practical and logistical realities of having to tackle ageing code, there is also the choppy waters of community relations to navigate. Because regardless whatever you seek to change, there will always be those who will oppose it and consider it an outrage perpetrated upon them, comparable to the Peterloo Massacre.
A decade ago the MMO genre tended to favour quite complex game systems. It is what the playerbase expected and allegedly preferred. But tastes and prevailing trends change over time. Plus game developers often see a change in staff and alterations in their creative visions. Hence over time, game systems can become unwieldy, esoteric and frankly annoying. So when a decision is made to refine, rationalise and improve these systems, it can be a complex task to undertake. Furthermore not only are there the practical and logistical realities of having to tackle ageing code, there is also the choppy waters of community relations to navigate. Because regardless whatever you seek to change, there will always be those who will oppose it and consider it an outrage perpetrated upon them, comparable to the Peterloo Massacre.
For years a common facet of the MMO genre has been factions. A new player made a choice when creating their character to affiliate to a specific faction which would permanently separate them from those who were aligned differently. It makes narrative sense in some respects and certainly suited the prevailing genre attitudes of twenty years ago. But thing change and although some people really dislike that fact, nowadays such dogmatic attitudes towards factions have softened. The One Tamriel update did away with the faction driven regional boundaries in The Elder Scrolls Online in October 2016 and the game is arguably better for it. However, one of the biggest obstacles facing the removal of factions in other games is often lore. And that lore becomes even more immutable when it derives from a third party, licensed intellectual property. Which brings us to the case in question, namely Star Trek Online.
When Star Trek Online launched in 2010, you could play as Federation officers and once you hit level 20, it unlocked the option to play as a Klingon. However, that Klingon alt was by default at level 20. It took a while before this changed so that players could level a Klingon allied character and play though a unique backstory. Over the years other factions have been added to the game including the Romulan Republic. Although there has been a degree of sharing assets and resources, lines of demarcation have remained. Romulan ships can only be used by Romulan characters. The same policy has been maintained for the Klingon Empire. However, Cryptic have decided to remove this restriction from the Romulan faction, as part of their ongoing updating and modernising the game. Cryptic are also overhauling the events service within the game, which up until now has been part of the wider reputation system. The UI is to be amended and event progress is to be tracked as a subset of the mission journal. Instead of working like reputation projects which require daily input, the new interface will display an experience bar. Progress will also be account wide for those players with multiple alts.
Both of these changes seem very reasonable at first glance. The first question most people have asked is whether this restriction will also happen with Klingon ships? Sadly, it would appear that rights holders CBS, have some very particular caveats in their license arrangement, so the answer is “no” for the present. However, being able to fly a Romulan ship on my Federation character, is an interesting proposition, as they have some stout vessels with good stats. From a financial point of view (some would argue Cryptic’s default position) it opens up a whole new range of ships to buy. This change is also a shot in the arm to the Admiralty system, as I can now add more Romulan vessels to my deck. But some players would argue this change comes at the expense of class identity and the relevance of factions per se. STO was initially created around the traditional trinity of DPS, Tank and Healer with its Tactical, Engineering and Science classes. But this has long been abandoned in any meaningful sense. The additions of factions in recent years has also been half hearted. None are truly independent and at some point in levelling, have to ally with either Starfleet or The Empire.
You can argue that there’s a lot to put right in STO. The game still has a lot of bugs, many of which have persisted for years. Cryptic seem to be tackling matters in a somewhat erratic fashion. The current streamlining of the game has seen the loss of The Foundry, older missions “temporarily” removed from the game for updating and Tier 6 ships level scaling so they can be used immediately. Some of these things work, other do not or are a loss to the game. I have never felt that there has been adequate promotion of the Romulan, Klingon or other faction storylines in STO. The game is very much focused on the Starfleet perspective. Cryptic has stated that the numbers show that most players are overwhelmingly Federation orientated but if more effort had been made to promote and maintain the other faction’s storylines and resources, would things have been better? I’d argue that the Romulan Republic story arc is the best in the game from a narrative and lore perspective.
I cannot help but feel that Cryptic have pursued whatever can be added to the game, at the expense of what is already present. The Kelvin Timeline is not exactly popular with core Trek fans yet it was dovetailed into the game. And no sooner had they released the superb Deep Space Nine themed expansion, Victory is Life, it was dismissed and they went hell for leather with the integration of Star Tre: Discovery related content into the narrative. I suspect that they may have a rabbit to pull out of the hat regarding Star Trek: Picard. But that doesn’t bode well for the return of classic missions like City on the Edge of Never and others, which are awaiting a makeover. I applaud Cryptic for trying to bring STO up to the standards of modern MMOs but I’m not sure about the route they’re taking and whether they be able to achieve their goals with their “tinkering”. I also would like to see more narrative content delivered more regularly. As ever, time will tell. Unhappy players vote with their feet sooner or later.
Star Trek Online: Lohlunat Festival 2019 Controversy
Yesterday Cryptic posted details of the forthcoming summer event, known in Star Trek Online parlance as the Lohlunat Festival 2019. As usual there’s a Tier 6 ship to be earned through daily missions along with a ton of cosmetic items. Emotes are popular with players and so this event also includes several that can be used in space via your starship, giving “Captains” further means of expressing themselves. At first glance, there’s nothing exceptional about this bundle of goodies. Nor nothing controversial. However, the devil is in the detail, as developer’s Cryptic subsequently found out.
Yesterday Cryptic posted details of the forthcoming summer event, known in Star Trek Online parlance as the Lohlunat Festival 2019. As usual there’s a Tier 6 ship to be earned through daily missions along with a ton of cosmetic items. Emotes are popular with players and so this event also includes several that can be used in space via your starship, giving “Captains” further means of expressing themselves. At first glance, there’s nothing exceptional about this bundle of goodies. Nor nothing controversial. However, the devil is in the detail, as developer’s Cryptic subsequently found out.
One of the emotes that was included in this year’s event was the “Dixies Horn”, just like in The Dukes of Hazard (for those old enough to remember that TV show). I say “was” because Cryptic have now removed that particular emote as a reward, having been made aware of the socio-political connotations associated with the song it is based upon. A post made by Vesta 3312 prompted a debate on the STO subreddit and it soon became clear that this was a matter that needed to be resolved promptly. Below is the original post which makes it point very clearly.
As ever with such online debates, not all participants “covered themselves in glory” and there were several comments removed by moderators for obvious transgressions of the subreddit rules. As ever, many of those who have never faced any sort of discrimination in their life, displayed an empathic blind spot and there were the usual arguments based around false equivalence. “I’m not offended, so why are you” still seems to be the go-to argument of choice, despite being logically flawed and emotionally tone deaf. However, Cryptic have acted promptly, addressed the matter and issued an apology. The official STO website has been edited accordingly and hopefully things can move on without too much loss of goodwill.
Yet, it is still a valid point to ask as to how such a blunder could have been made. Star Trek is an intellectual property couched in liberal, progressive attitudes. It is about diversity, inclusion and social issues. Over the years the various shows have explored many different aspects of human failing but they certainly haven’t endorsed any of them. It is sad that such a mistake was made, especially in light of the existing political climate that has become more partisan in recent years. Hopefully lessons can be learned from this incident and that no lasting harm has been done.
Cryptic to Close the Foundry
Cryptic have announced that they will be removing the Foundry from both Star Trek Online and Neverwinter on April 11th. The Foundry was first introduced to STO back in 2011 and has proven a popular means for players to create and share their own missions, using in-game assets. Cryptic state in their press release that “the legacy knowledge required to maintain the Foundry at our quality standards is no longer available”. This is a roundabout way of saying that the member of staff responsible for curating and quality testing the service has no left the company. Naturally, Cryptic has stated that they will acknowledge those players who have contributed to the Foundry over the years by handing out various virtual trinkets and baubles. There has been quite a strong reaction of the STO subreddit as no one like to see content removed from a game. However, the isn’t a black and white as it first appears, because the Foundry has been broken for a while.
Cryptic have announced that they will be removing the Foundry from both Star Trek Online and Neverwinter on April 11th. The Foundry was first introduced to STO back in 2011 and has proven a popular means for players to create and share their own missions, using in-game assets. Cryptic state in their press release that “the legacy knowledge required to maintain the Foundry at our quality standards is no longer available”. This is a roundabout way of saying that the member of staff responsible for curating and quality testing the service has no left the company. Naturally, Cryptic has stated that they will acknowledge those players who have contributed to the Foundry over the years by handing out various virtual trinkets and baubles. There has been quite a strong reaction of the STO subreddit as no one like to see content removed from a game. However, the isn’t a black and white as it first appears, because the Foundry has been broken for a while.
I personally haven’t played a Foundry mission for at least two years and have often only tried those I’ve specifically read about. One of the systems biggest faults is poor indexing and curation. Finding good player created content beyond the most popular missions that has been voted to the top of the list, has always been a challenge. Then for several years now every time Cryptic have revised STO in some way or simply added a new feature episode, it has always resulted in the Foundry going offline. Yes there have been some standout player created missions over the years that reflect the passionate nature of the STO community and that of Trek fans per se. But for every good mission you also get three indifferent ones. Often the latter have been created by opportunists trying to facilitate some sort of in-game benefit or provide a fast path to advancement. And on a narrative level, many of these missions are just further examples of poor fan fiction.
The recent introduction of the Personal Endeavor system in STO, pretty much the last nail in the coffin for the Foundry. Endeavors are essentially daily missions that earn statistical upgrade points and are designed to encourage players to try Task Force Operations (group PVE content) and repeat old missions. However, many players looked to Foundry content to try and clear Endeavors as quickly as possible. Why spend thirty minutes in a structured TFO that runs to a timed script, when you can run a player created mission that allows you to achieve your goal far quicker? Naturally, Cryptic were not going to allow this to continue. So when you consider this along with the flaky nature of the system to begin with, and the fact that no one is available to maintain it, it’s surprising that the plug wasn’t pulled earlier.
The Foundry in STO is one of those concepts that looks great on paper and seems like an invaluable community service when discussed. But the reality is that it never delivered as much good content as hoped for and its curation and cataloguing further hindered “the cream from rising to the top”. It can also be argued that Cryptic never promoted the service as much as they could. But irrespective of the quality of content and its accessibility, this is still a case of something being taken out of both STO and Neverwinter and that is never an easy sell. If content is taken out, one naturally feels that something else should replace it. Whether Cryptic does this remains to be seen and I won’t hold my breath. As for the Foundry, I suspect it’s a bit like the concept of “shopping locally”. It’s something we all like in principle but seldom do in reality, therefore we as players, have actively contributed to its demise.
Star Trek Online: Beyond the Nexus
One of the major selling points of Star Trek Online is that it features voice acting from artists who appeared in the various TV shows and feature films. From Star Trek: The Original Series, Leonard Nimoy and Walter Koenig reprised their iconic roles, bringing Spock and Chekov to the game. Michael Dorn and Denise Crosby beamed in from The Next Generation, adding the voices of Worf, Tasha Yar and Empress Sela to several featured episodes. Chase Masterson and Aron Eisenberg came to us from Deep Space Nine to reprise their roles as Leeta and Nog. From Voyager, we have the talents of Tim Russ, Robert Picardo, Jeri Ryan, Ethan Phillips, Garrett Wang, Robert Duncan McNeill, Kim Rhodes, and Lisa LoCicero. Kipleigh Brown and Matt Winston from Enterprise recently joined the roster. The legacy of James Doohan was represented by his son Chris, reprising his father’s role as Scotty. And Zachary Quinto and Joseph Gatt from the Kelvin Timeline Star Trek film franchise have joined the ranks of esteemed Trek alumni in the game.
One of the major selling points of Star Trek Online is that it features voice acting from artists who appeared in the various TV shows and feature films. From Star Trek: The Original Series, Leonard Nimoy and Walter Koenig reprised their iconic roles, bringing Spock and Chekov to the game. Michael Dorn and Denise Crosby beamed in from The Next Generation, adding the voices of Worf, Tasha Yar and Empress Sela to several featured episodes. Chase Masterson and Aron Eisenberg came to us from Deep Space Nine to reprise their roles as Leeta and Nog. From Voyager, we have the talents of Tim Russ, Robert Picardo, Jeri Ryan, Ethan Phillips, Garrett Wang, Robert Duncan McNeill, Kim Rhodes, and Lisa LoCicero. Kipleigh Brown and Matt Winston from Enterprise recently joined the roster. The legacy of James Doohan was represented by his son Chris, reprising his father’s role as Scotty. And Zachary Quinto and Joseph Gatt from the Kelvin Timeline Star Trek film franchise have joined the ranks of esteemed Trek alumni in the game.
More recently we saw J. G. Hertzler reprise his iconic role as General Martok; a much beloved character among Star Trek devotees. However, this week we saw a milestone in STO as LeVar Burton returned as Geordi La Forge in the latest featured episode “Beyond the Nexus”. I must say I was surprised that Cryptic had managed to facilitate such an appearance, considering it has been discretely pointed out in the past that the cost of certain hiring certain actors is prohibitive. But, not being one to look a gift horse in the mouth, I duly logged into STO today to check out the new featured episode and see if Cryptic’s writers had managed to create a vehicle suitable for Star Trek favourite Geordi La Forge. I was intrigued by the concept of revisiting the Nexus that feature in the film Star Trek: Generations. On paper there’s a lot of narrative scope with such a violent, destructive temporal energy ribbon.
Sadly, “Beyond the Nexus” proved to be a squandered opportunity. The story is somewhat formulaic and distinctly average. During the mission, Captain Geordi La Forge and of course yourself investigate two starfleet ships that went missing while studying the infamous energy ribbon, the Nexus. It's discovered that both ship's crews have been taken over by a powerful psionic entity called Khaj'Buur, who has been imprisoned in the Nexus for unknown reasons. The story then becomes a rather linear adventure in which you have to rescue the crew and then defeat Khaj'Buur. Once this is done he surrenders and is imprisoned pending further enquiry. It is mentioned in the mission's conclusion that Khaj'Buur's wish to leave the Nexus is highly unusual, considering the realm surrounds you with the things that make you the happiest.
There are some positive aspects to “Beyond the Nexus”. Part of the story takes part on a Galaxy Class vessel, so traversing the ships interior and engine room is a big plus for fans of ST:TNG. As these assets are now in the game it was inevitable that Cryptic would make them available for purchase in the C-Store. Geordi also sports a Type 3 Phaser Rifle which is pleasing to see if you are a lore buff and like things canonical. The weekly rewards are not too shabby either with a three-item gear set on offer. And with regard to the story, although it is rather perfunctory, it does have a few subtle embellishments. The rogue holoprogram written by Ensign Barclay is a nice touch and raised a wry smile. As for Khaj'Buur, I suspect that he’ll feature in later episodes and his back story will be expanded upon. It is also likely that Captain Geordi La Forge has a larger role to play, in next years expansion.